What would you have done in this situation? Is this even allowed?

Two weeks ago, my family all went out for a big dinner to celebrate a 30th wedding anniversary.
My husband’s elderly grandmother is staying with us for a while, until we can find a nice care facility for her (she needs the medical care). Anyway, this lady is in her 80′s and suffers terribly from diabetic foot infections, and she wears kind of a bootie/foam shoe as she cannot wear normal footwear. The maitre’d and then the manager both refused to let her in -it’s kind of a ritzy place-because she wasn’t wearing ‘proper attire’! We literally had to turn around and take the poor thing home! I was so mad, and did get a little verbal with the manager (we explained why she couldn’t wear shoes), he was rude first, but did I over react? Also, would you follow this up with a letter of complaint?

No you didn’t over react. I probably would have lost my mind if somebody did that to me. You should most definitely file a complaint, I would actually go a little further too: I would write a letter of complaint to send to the restaurant, and then I would file a complaint with the better business bureau (or what ever takes care of things like that where you are).

I can understand having a “dress-code” at a ritzy restaurant, and I can understand turning somebody away if they are breaking the “dress-code” by wearing sneakers, or jeans, or something. However, I CAN NOT understand how they could be so stuck up and snobby as to turn away an 80 year old woman who can’t wear normal footwear due to a medical condition.

To me it seems as though the manager and the maitre-d took their “authority” way to far, and that needs to be taken care of properly.

Good Luck.

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